Return and Refund Policy – Pro Perk LLC
You have the right to cancel your order within 30 days without giving any reason. A full refund will be processed within 30 days from the delivery date of the service.
Cancellation Deadline
You may cancel your order within 30 days of receiving the goods or when a designated third party (excluding the carrier) takes possession.
How to Cancel
To initiate a cancellation, please contact us with a clear statement at:
📧 info@properkllc.com
Refunds will be issued using your original payment method within 30 days of receiving the returned items. No extra fees will apply.
Return Conditions
To qualify for a return:
Items must be purchased within the last 30 days.
Items must be in their original packaging.
Non-returnable items:
Personalized/custom products
Perishable or expired goods
Unsealed items for hygiene or health reasons
Goods mixed with others after delivery
We reserve the right to refuse returns if these conditions are not met.
Returning Goods
Customers are responsible for shipping costs and assume return risk. Returns must be sent to our business address. We recommend using a trackable and insured shipping service. No refunds will be issued without proof of return or receipt of goods.
Gifts
If the item was marked as a gift, you’ll receive store credit. If it wasn’t marked, the refund will be sent to the original buyer.